Privacy Policy

Learn how Cexiq collects, uses, and protects your personal data in our Privacy Policy. Discover our practices for cookies, analytics, and user rights.

Last updated: June 5, 2025

Welcome to Cexiq ("we," "our," "us," or the "Site"). Cexiq provides real-time cryptocurrency and fiat currency data, market analytics, and related content and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.cexiq.com (the "Site"), or use our Services. By accessing or using the Site or Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you may not use the Site or Services.

1. Information We Collect

1.1. Information You Provide Directly

When you register for an account, subscribe to our newsletter, or otherwise communicate with us, we may collect:

Account Information: Name, email address, password, and any other information you choose to provide when creating an account.
Profile and Preference Data: Username, notification preferences, and any profile details you share (e.g., choosing favorite coins or watchlists).
Communications: Information contained in any messages, support requests, or feedback you send to us.

1.2. Information Collected Automatically

When you visit or interact with the Site, we automatically collect certain information about your device and usage:

Usage Data: Pages visited, links clicked, time and date of access, IP address (automatically anonymized where required), browser type, operating system, device type, and referring URL.
Cookies and Tracking Technologies: Unique identifiers, cookies, web beacons, pixel tags, and similar technologies to collect information about how you navigate the Site and use our Services. See Section 5 for details.

1.3. Third-Party Data

We may receive information about you from third-party services (e.g., social login providers, payment processors, marketing partners, advertising networks, or analytics providers) if you choose to link or sign in via those services.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. To Provide and Maintain the Services

Create, maintain, and manage your account.
Provide real-time price feeds, market analytics, currency conversion, and curated news.
Enable features such as watchlists, price alerts, and portfolio tracking.
Respond to your inquiries, support requests, and feedback.

2.2. To Improve and Personalize Your Experience

Analyze usage patterns to optimize Site performance and user interface.
Offer personalized content, recommendations, and notifications (e.g., alerting you when Bitcoin crosses a threshold you’ve set).
Test new features, troubleshoot technical issues, and perform data analysis to enhance our Platform.

2.3. To Communicate with You

Send transactional communications, such as account registration confirmations, password reset instructions, or technical notices.
Distribute marketing materials (e.g., newsletters, product updates, promotions) if you have opted in. You may opt out of marketing communications at any time by following the unsubscribe instructions in those emails or adjusting your account settings.

2.4. To Comply with Legal Obligations

Maintain records and logs to comply with tax, accounting, or audit requirements.
Cooperate with law enforcement, regulators, or legal authorities if required by law.
Enforce our Terms of Use and prevent abuse, fraud, or illegal activities.

2.5. For Security and Fraud Prevention

Monitor for suspicious activity and unauthorized access attempts.
Investigate and detect potential security breaches or fraud.
Maintain the integrity and availability of our Services.

3. Sharing Your Information

3.1. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Site and Services. These providers include:

Hosting and Infrastructure Providers: To host our website, store data, and deliver content.
Analytics and Performance Tools: To collect usage statistics, analyze user behavior, and optimize our Site performance (e.g., Google Analytics, Mixpanel).
Email and Communication Platforms: To send transactional and marketing emails.
Payment Processors: If we offer any paid features in the future, to process payments and manage billing.
Customer Support Platforms: To manage and respond to support requests effectively.

These third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2. Business Transfers

In the event Cexiq undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.3. Legal Compliance and Protection

We may disclose your information if we believe, in good faith, that such disclosure is necessary to:

Comply with a legal obligation, court order, subpoena, or other lawful process.
Enforce or apply our Terms of Use or other agreements.
Protect our rights, property, or safety, or that of our users, third parties, or the public.
Detect, prevent, or investigate fraud, security breaches, or other violations.

3.4. Aggregate or De-Identified Data

We may share aggregated or de-identified information—data stripped of personally identifiable details—with partners, advertisers, or the public for research, marketing, or other legitimate purposes. Aggregated data cannot reasonably be used to identify you.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

Account Information: Retained while your account is active and for a reasonable period after termination to comply with legal obligations or resolve disputes.
Usage Logs and Analytics: Retained in aggregate form to help us analyze trends, administer the Site, and improve our Services.
Cookies and Tracking Data: Retention times vary depending on the type of cookie or tracking technology. See Section 5 for more details.

When your personal information is no longer needed, we will securely delete or anonymize it, unless we are legally required to retain it for longer.

5. Cookies and Tracking Technologies

5.1. Cookies

A cookie is a small text file placed on your device by a website. We use cookies to:

Remember your preferences and settings.
Provide personalized features (e.g., saving your watchlist).
Analyze Site usage and performance.
Authenticate user sessions and maintain login states.

We use both "session" cookies (which expire when you close your browser) and "persistent" cookies (which remain on your device until they expire or you delete them).

5.2. Third-Party Tracking

We may allow third-party services—such as Google Analytics, Mixpanel, and advertising networks—to place cookies or similar tracking technologies on your device. These third parties collect information about your browsing behavior (e.g., pages visited, links clicked) to help us analyze and improve user experience and to deliver targeted advertising.

5.3. Managing Cookies

Most web browsers allow you to manage cookie settings through the browser’s privacy or security settings. You can typically choose to:

Accept or reject all cookies.
Receive a notification before a cookie is set.
Delete cookies when you close your browser.

Please note that disabling or deleting cookies may impair certain features of our Site and Services.

6. Security of Your Information

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers.
Access Controls: We restrict access to personal data to authorized personnel who require it for their job functions.
Regular Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate risks.
Safe Data Storage: We store sensitive credentials (such as passwords) in hashed and salted form.

While we strive to protect your information, no method of transmission or storage is 100% secure. You accept the risk that any information you provide may be intercepted or accessed by unauthorized parties.

7. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect or solicit personal information from anyone under 18. If you believe we have collected personal information from a minor without appropriate parental consent, please contact us at [email protected]. If we become aware that we have collected personal information from a minor, we will take steps to delete such information promptly.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

8.1. Access and Portability

You can request a copy of the personal data we hold about you, including the categories of data and third parties with whom it has been shared. We may provide this information in a commonly used, machine-readable format.

8.2. Rectification

If your personal information is inaccurate or incomplete, you can request that we correct or update it.

8.3. Erasure ("Right to Be Forgotten")

You may request the deletion of your personal information when it is no longer needed for the purposes for which it was collected, subject to legal exceptions (e.g., to comply with financial record-keeping requirements).

8.4. Restriction of Processing

You may request that we restrict the processing of your personal information if you contest its accuracy or object to its processing.

8.5. Objection to Processing

You have the right to object to certain forms of data processing, including profiling and direct marketing.

8.6. Withdrawal of Consent

Where we rely on your consent to process your personal information (e.g., for marketing communications or certain cookies), you can withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

8.7. Data Portability

You may request to receive a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request. We will respond to your request in accordance with applicable law.

9. International Transfers

Cexiq is based in Nigeria, and our servers and third-party service providers may be located in other countries. When we transfer your personal information to another country, we ensure appropriate safeguards are in place (such as standard contractual clauses or Privacy Shield–equivalent frameworks) to protect your data in accordance with this Privacy Policy and applicable law.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not operated or controlled by Cexiq. We are not responsible for the privacy practices, content, or security of these third-party resources. We encourage you to review the privacy policies of any external sites and services before providing any personal information.

11. California Privacy Rights (California Consumer Privacy Act "CCPA")

If you are a California resident, the CCPA provides you with certain rights regarding your personal information. In addition to the rights described in Section 8:

Right to Know: You have the right to request disclosure of the specific pieces of personal information we have collected, sold, or disclosed for a business purpose in the preceding 12 months.
Right to Opt Out of Sale: Cexiq does not "sell" personal information as defined under the CCPA. If we do engage in a sale of personal information to third parties in the future, you may opt out of such a sale.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights by denying services, charging different prices, or providing a different level of service.

To make a CCPA-related request, please contact us at [email protected] or call +234-800-CEXIQ-LG (23974-54).

12. European Economic Area ("EEA") Residents (GDPR)

If you are a resident of the European Economic Area, you have the rights outlined in Section 8 above, plus additional rights under the General Data Protection Regulation ("GDPR"):

Right to Object: You may object to our processing of your personal information for certain purposes, including direct marketing and legitimate interests.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing of your personal information infringes the GDPR.

Our lawful bases for processing your personal information may include:

Consent: For specific marketing communications or analytics cookies where you have provided consent.
Contractual Necessity: To provide you with the Services you requested (e.g., maintaining your account).
Legitimate Interests: For security, fraud prevention, network management, and to improve our Services, provided these interests are not overridden by your data protection rights.
Legal Obligation: To comply with legal and regulatory requirements.

13. Security Measures

We employ reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: SSL/TLS technology to encrypt data transmitted between your device and our servers.
Access Controls: Role-based access restrictions to limit who can view or modify your personal information.
Monitoring and Testing: Regular security assessments, vulnerability scans, and penetration testing to detect and address security risks.
Secure Data Storage: Passwords are stored using industry-standard hashing and salting techniques.

Despite these safeguards, no security system is impenetrable. We cannot guarantee absolute security of your data. If you suspect a security breach, please contact us immediately at [email protected].

14. Policy on Children’s Data

Our Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at [email protected]. We will promptly delete such information from our records.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or the Services we offer. When we make material changes, we will revise the "Last updated" date at the top of this page and, if appropriate, provide notice by email or via a prominent notice on the Site. Your continued use of our Services after any change constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Cexiq Limited

Suite 4A, Beaumont House

18–22 Beaumont Street

Lekki Phase 1, Lagos, Nigeria

Email: [email protected]

Phone: +234-800-CEXIQ-LG (23974-54)